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How mas4d Handles Your Personal Data

At mas4d, we are clear about what personal data we collect from you, why we collect it, and how we keep it safe within our platform.

Data collected only for account and service purposesNo sale of your personal data to third partiesTouch 'n Go, GrabPay, Boost dan FPX transaction data handled securelyYour right to request, correct or remove your dataEncrypted storage and access controls on all accounts

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What Data We Collect and Why

mas4d Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect identification details, contact information and transaction records necessary to operate your account. Payment data — including records of deposits made via Touch 'n Go, GrabPay, Boost dan FPX or FPX — is retained only for as long

1
as required to process transactions, resolve disputes and meet any obligation arising under applicable local law. We do not share your personal information with advertisers or unrelated third parties. Any data shared with payment processors is limited strictly to what is needed to complete a transaction.
2
Access to your stored data is controlled by role-based permissions within our systems, and all sensitive fields are encrypted at rest. Where local law in Malaysia or other permitted regions requires us to retain records for a specified period, we comply with that requirement and no
3
longer.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Team online

Email Privacy Request

Send a written data access, correction or deletion request to our dedicated privacy inbox. We aim to respond within five working days and confirm any action taken on your account data.

Live Chat Support

Our live chat team is available around the clock. If your query involves account-level data, our agents will escalate it to the privacy team and follow up via your registered email address.

Account Settings Portal

You can review, update or download certain personal details directly from your account settings page without contacting support — no waiting, no form required for basic profile corrections.

HOW WE PROTECT YOUR DATA

Six Ways We Keep Your Information Safe

Our approach to data protection goes beyond policy text — it is built into how we store, process and audit personal information every day.

Encrypted Account Storage

All account credentials and personal identifiers are stored using industry-standard encryption. Access is restricted to authorised internal roles only, and login events are logged for audit purposes to detect any unauthorised access attempts.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time without affecting your account access or transaction history.

Payment Data Isolation

Transaction records from Touch 'n Go, GrabPay, Boost dan FPX are handled by certified payment processors under their own data agreements. We do not store full card or wallet credentials on our servers after a transaction completes.

Data Retention Schedule

Account data is retained for as long as your account remains active and for a defined period after closure, as required by applicable law in permitted regions. Data no longer needed is deleted or anonymised on a scheduled basis.

Your Right to Access and Correct

You may request a copy of the personal data we hold about you at any time. If any detail is incorrect, you have the right to ask us to correct it. Requests are processed by our privacy team within five working days.

Third-Party Disclosure Limits

We disclose personal data to third parties only when required to complete a service you have requested, or where local law in Malaysia or another permitted region compels disclosure. We do not sell or rent your data to any outside party.

Your Privacy Questions, Clearly Answered

The questions below cover the most common concerns about how mas4d manages personal data, your rights as an account holder, and how to get in touch when you need to act on those rights.

We collect your name, contact details, date of birth and identification documents needed to verify your account. We also record login activity and transaction history, including deposits via Touch 'n Go, GrabPay, Boost dan FPX, to operate and secure your account.

We share data only with payment processors needed to complete your transactions and with any authority where local law in a permitted region requires it. We do not sell, rent or pass your personal information to advertisers or unrelated commercial third parties.

After account closure, we retain records for the period required by applicable law in your region. Once that retention period ends, personal data is deleted or anonymised. Active accounts have data retained for the duration of the account relationship.

Send a data access request to our privacy inbox or raise it through live chat. Our privacy team will confirm your identity, compile the relevant records and deliver them to your registered email address, typically within five working days of the request.

Yes. You may request deletion of your personal data at any time. We will remove data that we are not legally required to retain. Where retention is required by local law in a permitted region, we will explain what must be kept and for how long.

We use session cookies for authentication and analytics cookies to measure page performance. No advertising tracking cookies from third-party networks are placed without your consent. You can manage cookie settings in your browser without losing access to your account.

Reach our privacy team via the email address listed in your account settings or through live chat. If you remain unsatisfied after we have responded, you may escalate to the relevant data protection authority in your permitted region under applicable local law.

How mas4d Handles Your Personal Data

Reach Us About Your Privacy Rights

Email Privacy Request

Live Chat Support

Account Settings Portal

Six Ways We Keep Your Information Safe

Encrypted Account Storage

Cookie and Tracking Policy

Payment Data Isolation

Data Retention Schedule

Your Right to Access and Correct

Third-Party Disclosure Limits

Your Privacy Questions, Clearly Answered

01 What personal data does mas4d collect when I open an account?

02 Does mas4d share my data with other companies?

03 How long does mas4d keep my personal data after I close my account?

04 How can I request a copy of the data mas4d holds about me?

05 Can I ask mas4d to delete my personal data?

06 How does mas4d handle cookies and tracking on its site?

07 Who do I contact if I believe my privacy rights have not been respected?

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